Privacy policy

Overview

Bulk Organics (https://www.bulkorganics.com.au) is a stockist of certified organic food, family-safe pantry staples, and eco products. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what information we collect, how we use it, who we share it with, and how you can access or update your details.

Information we collect

We may collect:

• Contact details such as name, email address, phone number, and delivery address
• Order and account information, including products ordered, pack sizes, payment references, and delivery instructions
• Communications you send us, including emails, contact form messages, and phone records
• Technical data when you use our website, such as IP address, browser type, device information, and pages visited

Where reasonable, we collect personal information directly from you. We may also receive information from payment providers, freight partners, or other service providers involved in fulfilling your order.

How we use your information

We use personal information to:

• Process and deliver orders
• Respond to enquiries and provide customer support
• Manage invoicing and payment follow up
• Improve our website, products, and services
• Meet legal, regulatory, and record keeping obligations

We do not sell your personal information to third parties.

Cookies and analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Disclosure to third parties

We may share personal information with trusted providers who help us operate our business, such as:

• Payment processors
• Freight and logistics partners
• Website hosting and infrastructure providers
• Professional advisers where required by law

These providers may only use your information to perform services for us or as required by law. We may also disclose information where required by law, court order, or to protect our rights, safety, or property.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a privacy concern or complaint, contact us first at katewhillance@gmail.com. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes are published means you accept the updated policy.

Contact us

For privacy enquiries, access requests, or corrections, email katewhillance@gmail.com.